JERSCOM IT Solutions
From manual spreadsheets to a full-stack web platform — a public website with coverage checker, online applications, and a private admin portal for a growing ISP in Camarines Sur.
JERSCOM IT Solutions had been growing steadily as a local ISP in Pili, Camarines Sur — but their operations hadn't scaled with them. There was no website, no online presence, and no digital process for acquiring new subscribers.
Potential subscribers had to call the office or visit in person just to find out if JERSCOM even served their area. Applications were taken over the phone or on paper. Internally, the team managed everything through spreadsheets — tracking applications, billing records, and customer accounts manually, which became harder to maintain as the customer base grew.
They needed a solution that addressed both sides of the business: a professional public face that could acquire new subscribers automatically, and an internal system that could replace the spreadsheet chaos with something their team could actually rely on.
We designed and built two distinct but connected platforms — a public-facing website for subscribers, and a private admin portal for the JERSCOM team — unified under a single full-stack architecture.
Rather than stitching together off-the-shelf tools, everything was built custom from the ground up to match JERSCOM's actual workflows. The result is a system that feels like it was made for them — because it was.
subscriber-facing platform
Coverage Checker
Prospective subscribers enter their address or barangay and instantly see whether JERSCOM service is available in their area — no phone call needed.
Plan Comparison
A clear, side-by-side breakdown of available internet plans with speeds, pricing, and inclusions so subscribers can make an informed decision before applying.
Online Applications
A structured application form collects all necessary subscriber information and feeds it directly into the admin portal — eliminating manual data entry on the team's side.
Brand & Web Presence
A fast, mobile-first website that presents JERSCOM as a credible, professional ISP — the kind of first impression that builds trust before a single word is read.
internal operations dashboard
Application Management
Staff can view, process, and update subscriber applications in real time. Status tracking keeps the team aligned on who's been approved, pending, or declined.
Customer Account Management
A centralized view of every subscriber account — active plans, contact information, and account history — replacing the chaos of scattered spreadsheets.
Billing & Payments
Track payment status, flag overdue accounts, and maintain billing records per subscriber — all within the same system, no separate tools required.
Role-Based Access
Different team members get different levels of access. Admin staff see everything; field staff see only what they need. Secure by design.
Zero-touch subscriber acquisition
Prospective subscribers can now check coverage, review plans, and submit applications entirely online — without a single phone call to the JERSCOM office.
Operations moved off spreadsheets
The entire subscriber management process — applications, accounts, billing — now lives in a single, purpose-built system the team can trust.
A web presence that builds trust
JERSCOM now has a professional, fast-loading website that signals credibility to prospective subscribers before they even read the first line of content.
A foundation built to scale
The platform was architected to grow with the business — adding new coverage areas, plan types, and features requires no structural changes.
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